Frequently Asked Questions About Our Luxury Pet Resort
Planning to board your pet with us for the first time, but unsure what to expect? We know you want your pet to be well-cared-for when you can’t be with them. We also know you want to have peace of mind about where they’re staying. That’s why we’ve provided the following list of frequently asked questions and answers regarding our boarding amenities and policies. Contact us today if you have any other questions regarding services, policies, requirements, pricing, etc. offered at Miami’s Woodland Lodge Pet Resort. Our staff will do our very best to help you.
Yes. Please feel free to bring your pet’s food and treats, packaged separately, in plastic storage bags labeled with your pet’s name. Make sure to have each food bag filled with one serving of your pet’s food. We feed our guests at 7am and 6pm each day, so if your pet is staying with us for three days, pack six bags of proportioned food.
For treats, please label the bag with the time of day you wish your pet to receive his treat; otherwise he will receive his treat at noon every day. If you don’t wish to supply your pet’s food, we serve Science Diet Sensitive Stomach to all of our guests. If you don’t wish to supply treats, you may order them from our a la carte menu.
Check-in is after 12pm, and checkout is after 12pm. Like a typical resort, we need to clean each suite after a guest leaves in order to have it ready for the next guest. If you are late checking out your pet, there is a $35 to $55 charge.
Yes. Please bring your pet’s medications in their original containers with a legible label attached. Inform our staff of the time and frequency of doses. There is a daily administration fee of $5 that will be applied to your account.
No. Our facility has artificial turf to prevent your pet from becoming muddy during his stay. The bath is at their choosing.
Yes. You may bring in two toys for your pet to play with that will stay in his resort suite. You may also bring one “creature comfort” for your pet, like his favorite blanket. Please note that we are not responsible for the state of your pet’s possessions if they are torn or soiled in any way. Please don’t bring food or water bowls, or beds. Those are already supplied at our luxury resort.
We accept cash, Visa, MasterCard, Discover, and American Express. We do not accept CareCredit or checks.
Yes. All reservations require a deposit, and all boarding requires a one-night non-refundable deposit.
Since we are a small boutique resort, we reserve the right to move your pet to a lesser accommodation or a clinic if we are sold out. However, we understand that plans can change, and we will do our best to accommodate.
If your pet experiences an emergency situation while under our care, they will be transferred to Doral Centre Animal Hospital where they will receive immediate medical attention. Our staff will attempt to reach you or your emergency contact right away. You will be responsible for any expenses incurred, due to your pet being hospitalized in an emergency while they are under our care, and you agree to hold us harmless if any medical illness or emergency arises while your pet is under our care.
During inclement weather emergencies like hurricanes, we are obligated to staff our luxury resort to care for and protect your pets, and incur the cost of a generator and other emergency supplies. For this reason, we will apply the holiday surcharge of $12/day to cover the cost of inclement weather emergencies as well as the cost of the generator and other emergency supplies.
As long as your pet isn’t a danger to our other guests or staff, we will allow an aggressive pet to be boarded at our resort. Aggressive pets will not be allowed to participate in group activities. We do offer a training program for aggressive pets called the “Train While Boarding” program. Please contact us before your pet’s stay so that we can connect you with our trainer. See more about training 0n our Training page.